At Solar Assure, certification is not a one-time badge. Maintaining standards means ongoing responsibility to homeowners and to the professionals we list.

Why Standards Matter

Your solar panels are a long-term investment in your home. Their performance, lifespan, and safety depend not only on how they were installed, but on how they are cared for over time.
Without clear standards, homeowners are left relying on guesswork, online reviews, or sales claims. These do not always reflect the quality of workmanship, the methods being used, or the level of care taken with your property. In some cases, poor cleaning practices can reduce efficiency, damage panels, or affect warranties.

Standards exist to protect homeowners from these risks. They help ensure that anyone working on your solar system follows safe, proven methods, carries appropriate insurance, and treats your home with professionalism and respect.

For homeowners, standards create clarity and confidence. They remove uncertainty from the decision-making process and provide reassurance that the person caring for your solar panels is accountable, competent, and aligned with your best interests.

At Solar Assure, maintaining standards means putting homeowner protection first every time.

Our Approach

We focus on verified conduct and consistency, not popularity.

• Certified cleaners must continue to meet our requirements for insurance, safe working practices, and professional behaviour.
• We encourage feedback based on real customer experiences, not marketing tactics.
• Patterns of concern are reviewed carefully and addressed directly with the cleaner involved.

Where standards are not upheld, we take action. Where standards are consistently exceeded, we ensure those professionals are recognised and visible to homeowners.

Supporting Quality, Not Marketing

In today’s online marketplace, visibility is often driven by advertising spend rather than genuine skill. Some tradespeople invest heavily in marketing, reviews, and promotions.
While others focus on delivering consistent, high-quality work without chasing attention online.

For homeowners, this can make it difficult to tell the difference between a well-marketed service and a well-delivered one.

At Solar Assure, we place greater weight on how a cleaner works, not how they promote themselves. Certification is based on verified practices, safe methods, appropriate insurance, and professional conduct. Ongoing standards are reinforced through real homeowner feedback and continuous review, not popularity or paid exposure.

This approach helps ensure that capable, conscientious professionals are recognised for the quality of their work, while homeowners are not misled by appearances alone.
The result is a fairer system that values competence, care, and accountability over marketing tactics.

By focusing on quality rather than promotion, Solar Assure helps homeowners choose with confidence and helps good tradespeople stand out for the right reasons.

What This Means For Homeowners

Choosing a Solar Assure certified cleaner means you are not relying on advertising, sales claims, or online popularity to make your decision. Instead, you are choosing from professionals who have been independently verified and who continue to meet clear, practical standards.

This reduces the risk of poor workmanship, unsafe practices, or damage to your solar panels and property. It also means greater transparency around how work is carried out, how your system is treated, and what level of professionalism you can expect.

For homeowners, this approach saves time and removes uncertainty. You do not need to compare dozens of companies, question whether reviews are genuine, or worry about whether the right methods are being used. The essential checks have already been done.

Most importantly, it creates accountability. Certified cleaners understand that maintaining standards is ongoing and that homeowner feedback matters. This helps ensure consistent quality, respectful conduct, and care for your home, not just at the point of sale but throughout the life of your solar system.

In practical terms, it means greater confidence, clearer choices, and better long-term protection for your solar investment.

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Overall Experience

• Professionalism

How the cleaner behaved on your property, including punctuality, appearance, respect for your home, and conduct throughout the visit.

• Quality of Work

Whether the cleaning was carried out carefully and to a high standard, including attention to detail and the condition of your panels after the service.

• Communication

How clearly the cleaner explained the work, confirmed arrangements, and kept you informed before, during, and after the clean.

• Pricing Transparency

Whether the price was clear, fair, and agreed in advance, with no unexpected charges or pressure to add extra services.

• Safety and Care

How safely the work was carried out, including the equipment and methods used, and whether you felt confident in how your system and property were treated.

• Exceeded Expectations

Anything the cleaner did particularly well that stood out or added extra value to your experience.

• Where Standards Fell Short

Any part of the service that did not meet expectations, including delays, poor workmanship, communication issues, or concerns about methods used.

How We Use Your Feedback

Your feedback helps us maintain high standards for homeowners.

Every piece of feedback is reviewed by a member of the Solar Assure team. It contributes to a cleaner’s ongoing certification status and helps us understand how standards are being met in real homes, not just on paper.

Feedback allows us to identify good practice, highlight areas where cleaners are performing well, and spot where improvements may be needed. By reviewing feedback across all certified cleaners, we can ensure that standards remain consistent throughout the directory.

This creates a continuous cycle. Homeowner feedback informs our oversight, which reinforces standards and helps improve the experience for future customers.

Raising a Concern

When to contact us directly

What can we help with

information we need to investigate

someone is bad, where gross misconduct law broken within our obligation to help the homeowner and guide them through the process believe in people being held to account and believe fully in what is fair

What happens next

Our commitment to fairness