Maintaining Standards
At Solar Assure, certification is not a one-time badge. Maintaining standards means ongoing responsibility to homeowners and to the professionals we list.
Your Feedback Sets the Standard for UK Solar Care
Why Standards Matter
Your solar panels are a long-term asset
To ensure they reach their full lifespan and peak performance, they require specialist care. Relying on guesswork or unverified reviews can be risky and poor cleaning methods often lead to reduced efficiency, panel damage, or even voided warranties.
Our standards are built to protect you
We ensure that every professional on our platform follows proven safety methods, carries the right insurance and treats your property with the respect it deserves.
Feedback creates accountability
By sharing your experience, you help us maintain a transparent system where competence and your best interests come first. At Solar Assure, our mission is simple: putting your protection first, every time.
Our Approach
We focus on verified conduct and consistency, not popularity.
- Certified cleaners must continue to meet our requirements for insurance, safe working practices and professional behaviour.
- We encourage feedback based on real customer experiences, not marketing tactics.
- Patterns of concern are reviewed carefully and addressed directly with the cleaner involved.
Where standards are not upheld, we take action. Where standards are consistently exceeded, we ensure those professionals are recognised and visible to homeowners.
Supporting Quality, Not Marketing
In today’s online world, visibility is often bought through advertising rather than earned through skill. It can be difficult to tell the difference between a well-marketed service and a well-delivered one.
At Solar Assure, we value how a professional works, not how they promote themselves. Our certification is based on verified safety methods, professional conduct, and the right insurance—not on popularity or paid exposure. We use your real, honest feedback to ensure these standards are met every single day.
This approach ensures you are never misled by appearances alone. By choosing a Solar Assure professional, you are supporting a system that values competence and accountability over marketing tactics, giving you the confidence that your home is in expert hands
What This Means For Homeowners
Choosing a Solar Assure certified cleaner means you are not relying on advertising, sales claims, or online popularity to make your decision. Instead, you are choosing from professionals who have been independently verified and who continue to meet clear, practical standards.
This reduces the risk of poor workmanship, unsafe practices, or damage to your solar panels and property. It also means greater transparency around how work is carried out, how your system is treated, and what level of professionalism you can expect.
Certified cleaners understand that maintaining standards is ongoing and that homeowner feedback matters. This helps ensure consistent quality, respectful conduct, and care for your home, not just at the point of sale but throughout the life of your solar system.
What This Means For Homeowners
Choosing a Solar Assure certified cleaner means you are not relying on advertising, sales claims, or online popularity to make your decision. Instead, you are choosing from professionals who have been independently verified and who continue to meet clear, practical standards.
This reduces the risk of poor workmanship, unsafe practices, or damage to your solar panels and property. It also means greater transparency around how work is carried out, how your system is treated, and what level of professionalism you can expect.
For homeowners, this approach saves time and removes uncertainty. You do not need to compare dozens of companies, question whether reviews are genuine, or worry about whether the right methods are being used. The essential checks have already been done.
Most importantly, it creates accountability. Certified cleaners understand that maintaining standards is ongoing and that homeowner feedback matters. This helps ensure consistent quality, respectful conduct, and care for your home, not just at the point of sale but throughout the life of your solar system.
In practical terms, it means greater confidence, clearer choices, and better long-term protection for your solar investment.
What You Can Share With Us
Overall Experience
- Professionalism
How the cleaner behaved on your property, including punctuality, appearance, respect for your home, and conduct throughout the visit.
- Quality of Work
Whether the cleaning was carried out carefully and to a high standard, including attention to detail and the condition of your panels after the service.
- Communication
How clearly the cleaner explained the work, confirmed arrangements, and kept you informed before, during, and after the clean.
- Pricing Transparency
Whether the price was clear, fair, and agreed in advance, with no unexpected charges or pressure to add extra services.
- Safety and Care
How safely the work was carried out, including the equipment and methods used, and whether you felt confident in how your system and property were treated.
- Exceeded Expectations
Anything the cleaner did particularly well that stood out or added extra value to your experience.
- Where Standards Fell Short
Any part of the service that did not meet expectations, including delays, poor workmanship, communication issues, or concerns about methods used.
How We Use Your Feedback
Your feedback helps us maintain high standards for homeowners.
Every piece of feedback is reviewed by a member of the Solar Assure team. It contributes to a cleaner’s ongoing certification status and helps us understand how standards are being met in real homes, not just on paper.
Feedback allows us to identify good practice, highlight areas where cleaners are performing well, and spot where improvements may be needed. By reviewing feedback across all certified cleaners, we can ensure that standards remain consistent throughout the directory.
This creates a continuous cycle. Homeowner feedback informs our oversight, which reinforces standards and helps improve the experience for future customers.
Raising a Concern
When to contact us directly
What can we help with
information we need to investigate
someone is bad, where gross misconduct law broken within our obligation to help the homeowner and guide them through the process believe in people being held to account and believe fully in what is fair
Submit your Feedback
What happens next
Our commitment to fairness